This is from my friend Heather. It's a commentary about technology that I think hits the nail on the head:

Most people: "this is not working, I will call someone to fix it."
me and You: "This is not working. Why? What if I tried this? Maybe if i do this? Let me see if the help menu can help me. Let me check out the support page on the web. Ok. Now I'm stumped. Where's the phone?"

I blame dependency on technology. We're taught to use a calculator, but not how to add or subtract. We're taught how to use our computers, but not how they operate. We don't need to know these things, because somewhere out there a computer or machine can do it for us.

Heather is perceptive. And she rocks.